Refund policy

Products sold from the Hook Guild are POD (Print on Demand). No refunds are offered for wrong size, color difference from screen view, changed preference of color or design. Please contact us at thehookguild@gmail.com.

Eligibility for refund is only for products with manufacturer defects, printing errors, or damage upon arrival. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To start a return/refund, you can contact us at thehookguild@gmail.com. Email must contain picture of the item purchased, its defect and detailed information.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Shipping expenses are on the seller only for approved manufacturer defects, printing errors or damaged products upon arrival.

If refund is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at thehookguild@gmail.com.

Unfortunately, we cannot accept returns on sale items or gift cards.

You can always contact us for any return/refund question at thehookguild@gmail.com.

 

European Union 14 day cooling off period

Above policy are applicable also to every purchase made within the European Union, being this business a print on demand activity.

 

Shipments

Please contact thehookguild@gmail.com for shipment issues if over delivery date and after contacting directly the local courier.

For packages lost in transit, all claims must be submitted no later than 20 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. 

Claims deemed an error on customer's part (i.e. customer provides an address that is considered insufficient by the courier), the shipment will be returned to our facility and costumer will be liable for reshipment costs once we have confirmed an updated address.